Your Technology Management Partner
Charlotte Tech Care Team has achieved the recognized status of Microsoft Certified Partner and has earned the distinct recognition by Microsoft as Small Business Specialist. Our support staff is comprised of 100% Microsoft Certified Professionals. Continued investments in training and partnerships equip our team to care for the unique technology needs of our small business clients. Our Specialties:
Our Partners:
Our 3 keys to your IT success: People, Processes & Technology - When strategically working together, they provide the synergy needed to deliver world-class IT services at a fraction of the cost from hiring your own in-house person.
Our People
We’re not just great IT technicians, we’re a team! No more relying on a single person’s knowledge to manage and protect your IT assets. Our teams of technicians are experienced, certified and knowledgeable. Most of all, they are people your can trust. We speak more than geek and know how to resolve your IT issues fast.
Our Processes
In the event of a critical network issue, alerts and notifications are sent to our IT team following instant automated resolution efforts. Issues are automatically tracked and escalated if unresolved.
Our Technology
24/7 Network monitoring means we know the health and status of your network at all times. Our Remote Access tools give us the ability to respond and support quickly. 90% of all IT support can be provided remotely. Asset management and data management provides information needed for less troubleshooting and faster resolution. Our software update service allows us to keep your network up-to-date with the latest security patches and updates.
