The following links are a provided as a courtesy to our clients. If you are an existing client and need access credentials please contact your Technical Account Manager.

Support Desk – Click to submit new issue or review the status of existing tickets. 

Remote Support Queue – Click to access our Remote Support Queue

Support Requests
The best way to request support is via your Support Desk or email support@techcareteam.com. Our Support Desk is monitored 14 hours a day. We generally respond to request within 30 minutes during regular business hours.

Emergency Support
For emergency support requests please call us 24/7 at (704) 248-8328 x55. Your call will be forwarded to the technicians on call or their voice mail box where they will be alerted.  After-hours or emergency support rates may apply.

Things We Need to Know
Our desire it to resolve your issue as quickly as possible. To help us better support you please provide as much of the following as possible (where relevant):

• What exactly is the issue?
• What were you doing when it occurred?
• What have you tried to resolve this issue?
• Is this the first time this has happened? If not, what resolved it last time?
•  Is this issue happening to anybody else?
• Have you tried restarting your computer?
• Can you access the Internet?

Help Us Prioritize
Please advise us of the priority of this issue based upon the following:

• Low Priority – Issues involving adds, moves and changes that do not directly impact your ability to conduct business.
• Medium Priority – Issues causing work stoppage that you are able to temporarily work around.
• Critical Priority – Issues causing complete work stoppage.

Things You Can Try
Here are some things you can try for common issue resolution or better determining where the issue is at:

• Try restarting your computer.
• If software related, try other applications to see if they are working.
• Try accessing the Internet to see if it’s an Internet issue.
• See if anybody else is having the same issue.
• Check all network and power connections.

Please do not hesistate to contact us for any issues.